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THE FIRMWARE FACTORY

1. Pricing

All prices shown are in pounds Sterling (GBP).

Unless otherwise stated, all prices are exclusive of VAT.

VAT will be charged at the current rate on all orders.

While we try to ensure prices on our site are correct, Androidtvboxesuk will not honour prices that have been improperly displayed, whether the result of human or technology error (including after you have submitted an order).

Payments

All payments must be made in Pounds Sterling (GBP).

Payment must be received prior to despatch of goods.

Payment can be made by credit card, paypal account, direct bank transfer 

If payment is made by transfer or cheque, orders will be held for up to 7 days and will not be despatched until funds have cleared.

2. Delivery 

Mainland UK

Carriage charges are clearly shown in your shopping basket prior to checkout, giving you an option to adjust purchase quantities before submitting your order.

3. Non-Mainland UK

We are occassionally unable to give immediate delivery costs and lead times for non-Mainland UK locations. This will be clearly shown in your shopping basket after you have registered/logged in.

We will accept your order provisionally, and will contact you with carriage details as soon as possible. If you choose not to accept our quoted cost, your order will be cancelled. If you choose to proceed, carriage will be added to your order and payment can be made in the usual way.

4. Returns Policy

If you change your mind about your purchase, please contact us immediately. The goods must be returned within 7 working days of receipt to the address we provide, at your own cost. Goods must be unused and in original packaging. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
 
5. Guarantees

All goods are supplied with the Manufacturer’s repair/replacement warranty, details of which can be supplied on request. Defective goods should be reported to Thefirmwarefactory by email to sales@thefirmwarefactory.co.uk, or in writing to our registered Company address.

6. Inaccuracy Disclaimer

Whilst we apply best endeavours to avoid it, there may be occassions when information on our website contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Androidtvboxesuk reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

All images on our website are for illustrative purposes only. It should not be assumed they accurately portray the item for sale. If you need clarification of a product description please contact us on sales@thefirmwarefactory.co.uk

7. Contract of Sale

On entering your payment details and submitting your order, you are agreeing to our terms and conditions, and to be bound by the contract of sale.

As our order confirmation process is automatic, it does not represent an acceptance of the contract of sale on our part.

In the unlikely event that any part of your order is found to contain typographical errors, inaccuracies or omissions, we will contact you with the correct information and will not proceed with your order unless you agree to do so.

8. Contract of Sale - Digital Products [Firmware]

On entering your payment details and submitting your order, you are agreeing to our terms and conditions, and to be bound by the contract of sale.

As our order confirmation process is automatic, it does not represent an acceptance of the contract of sale on our part.

In the unlikely event that any part of your order is found to contain typographical errors, inaccuracies or omissions, we will contact you with the correct information and will not proceed with your order unless you agree to do so.

As Digital Products are emailed directly to the customer to allow the files purchased to be downloaded, these products are non-refundable. Firmware is not 100% guaranteed to fix your TV Box as this is firmware fix and will not fix any internal damage the box may have.

Please Note:
Firmware will not fix clone boxes
We only supply OEM Firmware to reset your box back to factory status
Firmware is installed at your own risk, Thefirmwarefactory does not take responsibility